Terms and Conditions of Purchase and Sale of Rowa www.rowastore.com.br, headquartered at Rua Fernandes Silva 296 Loja 12 - Brás - São Paulo/SP, hereinafter simply referred to as Rowa www.rowastore.com.br, and, on the other hand On the other hand, the customer Rowa www.rowastore.com.br, qualified at the time of purchase of Rowa products www.rowastore.com.br, hereinafter referred to simply as Customer.

Considering that Rowa www.rowastore.com.br sells products and services over the internet; Considering the Customer's interest in purchasing the products offered by Rowa www.rowastore.com.br ("Products") in its sales channels; The purpose of this contract is to establish the general conditions for the use and purchase of products and services by the customer of the Rowa website www.rowastore.com.br.

1. Confidentiality: Rowa www.rowastore.com.br/ is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the SSL security seal.
2. Customer Service (SAC): The customer has this service to solve their doubts, resolve any requests or complaints regarding their order or any content available on the site. The SAC can be activated by telephone or through a form on the website.

III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, calculated in working days. Deliveries of Products are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.

III.I - Checking the suitability of the product's dimensions is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. There will be no assembly or disassembly of the product, transportation by stairs and/or doors and windows, or lifting of deliveries.

III.II - Up to three delivery attempts will be made at the location informed, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Rowa Distribution Center www.rowastore.com.br/.

III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request an advance or, even, delivery priority.

III.IV - The delivery period informed during the Product purchase procedure takes into account the stock, the region, the process for issuing the invoice and the product preparation time. With each update on the delivery status of the order, the Rowa www.rowastore.com.br system automatically sends alert e-mails to the Customer.

III.V - The value of the delivery freight is calculated based on the place of delivery, weight and dimensions of the Product.

III.VI - Rowa www.rowastore.com.br does not authorize the carrier to: enter the home; deliver by alternative means (example: lifting product through a window); perform product installation or maintenance; open the product packaging; deliver to an address other than that stated in DANFE; deliver to a minor or without an identification document.

III.VII - Rowa www.rowastore.com.br is not responsible for the retention of goods at SEFAZ when this is due exclusively to the customer's pending matters, therefore, it is necessary to attend the tax office for the goods to be released, having considering that in these cases the information regarding releases and payments is only passed on to interested parties.

1. Right of repentance: the Customer will be entitled to exercise the right of repentance of the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) days calendar days from the date of receipt; in case of return, the product must be returned to [company + url] in the original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.

IV.I - The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic "cancel order". Expenses arising from collection or postage of the Product will be borne by Rowa www.rowastore.com.br.

IV.II - After the arrival of the product at the Distribution Center, Rowa www.rowastore.com.br will check whether the aforementioned conditions have been met. If so, it will refund the full purchase price.

IV.III - In purchases with a credit card, the card administrator will be notified and the reversal will occur in the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period, and also the collection of the remaining installments after the full reversal of the value of the Product on the Customer's credit card carried out by Rowa www.rowastore.com.br, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be burdened, since Rowa www.rowastore.com.br, as mentioned above, reverses the full value of the Product in a single time, with the credit referring to the reversal granted in full by the card company in the billing invoice subsequent to the month of cancellation.

IV.IV - In purchases paid by bank slip or direct debit, the refund will be made through bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the CPF of the current account holder.

Talk to support

Need help? Consult our customer service to solve your doubts. Contact us by phone (11) 94564-7055 or by email atendimento@rowastore.com.br .